Refund & Return Policy
How we handle refunds and returns for FITRAT Desi Ghee.
Last updated: August 2026
Our Approach
FITRAT Desi Ghee is a consumable food product, so returns and refunds are handled carefully and on a case-by-case basis.
Damaged, Incorrect or Leaking Orders
If your order arrives damaged, leaking, or isn't what you ordered, please contact us on WhatsApp or by email as soon as possible after delivery, along with a photo of the product and packaging. We'll review the issue and work with you on a resolution.
Resolutions
Where an issue is confirmed, we will offer a replacement or a refund, at our discretion, based on what's most appropriate for the situation.
Products That Can't Be Returned
For hygiene and food-safety reasons, we're unable to accept returns of any product that has been opened or used, unless it was received damaged, leaking, or incorrect.
How Refunds Are Issued
Where a refund is agreed, it will be issued to the original payment method used for the order, or by another method agreed with you directly.
Getting in Touch
For any questions about an order, please reach out on WhatsApp or by email — see our Contact page for details.